Terms of Service
Who we are
Wayflower provides booking software for tour and activity businesses (“operators”). Operators use Wayflower to sell experiences to their own customers (“guests”). The operator is the seller and merchant of record for every booking; Wayflower is the software they use.
Your account
You must give accurate information and keep your login secure. You’re responsible for activity on your account and for your staff’s use of it.
Payments
Payments are processed by Stripe through your own Stripe account, under Stripe’s terms. Card processing fees are charged by Stripe directly. Wayflower charges a platform fee of 1% on payments your guests make online, collected by Stripe as an application fee. Payments initiated by your staff, payments recorded outside Wayflower, and tips carry no Wayflower fee. When a payment is refunded, the corresponding Wayflower fee is refunded proportionally.
Price changes
We will give at least 12 months’ written notice before increasing our fees. Operators who joined under a founding offer keep their rate as described in that offer.
Your content and data
You own your content, your guest data and your booking records. You grant us the rights needed to run the service for you. You can export your data at any time, and you may cancel at any time. We delete your data within 90 days of cancellation unless the law requires us to keep it.
Your obligations to guests
You are responsible for your experiences, your prices and policies, honouring bookings, refunds under your own cancellation policy, displaying prices and fees lawfully, taxes, licences and insurance.
Acceptable use
Don’t use Wayflower for illegal activities, to sell things that aren’t experiences you provide, to send spam, or to interfere with the service.
Availability and liability
We work hard to keep Wayflower available and secure, but the service is provided “as is”. To the extent the law allows, our total liability is limited to the fees you paid us in the 12 months before the claim.
Open source
The Wayflower software is available under open-source licences. These terms apply to the hosted service we run; self-hosted copies are governed by their licence.
Contact
Questions about these terms: hello@wayflower.org.